All About our Hoops

Hoop Help

Welcome to the HoopDee Hoop help page. Here you’ll find tips, troubleshooting, and best practices to get the most out of your HoopDee Hoops with both iPhone and Android devices.

Before you begin, ensure you have the latest version of the app downloaded on your phone. You can download the free app here.

What's in the box?

  • 6 Hoops
  • 1 Quick Start Guide
(That's all you need to get started with your smartphone! No batteries or chargers required - yay!)

Hoop Care and Info

HoopDee Hoops are waterproof, dishwasher safe, and built to last. They can withstand temperatures from -25°C to 70°C (-13°F to 158°F). DO NOT MICROWAVE YOUR HOOPS.

  • Food safe: Made with safe materials, though not intended for use as dishware.

  • Child safety tested: While they’ve passed safety standards, Hoops are designed for adult use only.

  • Radiation-free: Hoops are passive devices that never emit radiation on their own. They only transmit radio waves when briefly activated by an external NFC reader (like your smartphone).

  • One size fits all: Hoops are designed to stretch and fit nearly every sized bottle on the market.

Frequently Asked Questions

How does the HoopDee app determine its expiration times?

HoopDee uses the CDC’s Breast Milk Storage and Preparationand baby formula recommendations.

What should I do with my milk when the app says my milk has expired?

You are the owner of your milk and the decision is yours. HoopDee merely makes suggestions based on CDC guidelines. The app will move milk that has expired based on your input and those guidelines to the Expired page. You will be able to access the expired milk in the app and still see its details if you wish to manually track it.

Does the app track my frozen supply?

Yes! The app tracks your frozen supply and sends you notifications as frozen milk approaches expiration.

The CDC states breast milk begins to lose nutritional value after 6 months, but can be stored for up to 12 months. The HoopDee app will allow users to choose if they want to keep their milk in the freezer for 6 or 12 months and freezer expiration times will calculate accordingly.

Does the app track inventory in coolers or deep freezers?

Not at this time, but as the app grows in popularity, we will include more options and features!

Can I invite other caregivers to my account to help me manage my inventory?

Yes! Go to your profile and then Families. Select the Family you would like to invite other caregivers too. From there you can invite anyone from your phone’s contacts.

How does the Supply Calculator work and what are the Manual and Auto-populate Counting Methods?

The supply is based on how much of your inventory your child (or children) consumes each day and your current inventory. To accurately calculate your supply, enter your bag or bottle’s volume of food for every entry.

The Manual Counting Method is based on the amount you specify as Baby’s Daily Consumption and your current inventory.

The Auto-populate Counting Method is for users that always enter their child’s feedings in the app. To enter feedings in the app, tap on the bottle in the app, tap “Use,” select the feeding status, then tap “Finish Feeding” when the feeding is complete and enter the “Volume remaining” per the app’s prompt, and tap “Save”. With Auto-populate, the supply is based on how much your baby has consumed daily for the past 7 days (per what was originally in each bottle and how much was left post-feedings) and your current inventory. If you have not continuously entered feedings for the last 7 days, switch to the Manual Counting Method to avoid inaccuracies. Once you have 7 days of feedings in the app, you can switch back to Auto-populate.

These calculations are estimates. The calculations should NOT replace professional medical advice. Always consult your child’s doctor or a qualified healthcare provider if you have questions about a medical 

Why does the app gray out the Bag for Container Type and Freezer for Location when I add baby formula or thawed breast milk?

Baby formula or thawed breast milk should never be frozen. To prevent parents and caregivers from making this mistake, we’ve conveniently made it impossible to select these combinations when adding food.

How should I enter my bottles if I mix breast milk with baby formula?

Since baby formula has shorter and more limited storage timeframes, we recommend entering your bottles as “baby formula” if you mix breast milk with baby formula.

How should I enter my bottles into the app if I use the pitcher method?

While we're not endorsing the pitcher method, it is a popular way to collect breast milk throughout the day in one large container. When you pour milk from the pitcher to your bottles, we recommend retroactively entering the time on the “Add Food” page to the time of your first pump and pour into the pitcher. You can watch a short How-To video here.

Why does the app ask for my phone number?

HoopDee will never share your phone number. We ask for this when you first log on as a unique ID.

Does HoopDee sell any of my information?

HoopDee does not sell any of your data.

Need assistance with our app? 

Do you want to delete your HoopDee account? If so, please submit this form.

STILL HAVING ISSUES?

Life with babies is a lot to juggle. Our support team is here to resolve your issue quickly—just reach out.

How to get in touch:

info@getHoopDee.com

Expected response time: 1-2 business days


Helpful links:

  • Download the free HoopDee app

  • App how-to videos

  • Getting Started video