Shipping policy

Shipping Policy

Last Updated: November 5, 2025

Thank you for shopping with HoopDee, Inc. We’re committed to delivering your products quickly, safely, and accurately.


Please review the shipping details below.


Shipping Coverage

HoopDee currently ships to addresses within the United States only (including the contiguous U.S., Alaska, and Hawaii). We do not ship internationally at this time.


Fulfillment & Processing Times

Orders are fulfilled and shipped through our trusted third-party logistics partner (3PL).

  • Standard processing time is 1–3 business days after an order is placed.

  • Processing times may be extended during high-volume periods (holidays, product launches, etc.).

  • You will receive a confirmation email when your order is placed and another when your order ships.

Please note: Orders placed on weekends or U.S. holidays will be processed the following business day.


Shipping Methods & Delivery Estimates

Shipping timeframes begin once the order has been processed and shipped.

  • Standard Shipping: Typically 3–7 business days

  • Delivery time is an estimate and not guaranteed.

Expedited shipping may be offered from time to time; availability and rates will be shown at checkout.


Shipping Rates

Economy Shipping  (5 to 8 business days) is currently free for orders of $50 or more! 

For orders less than $50 and/or Standard Shipping:

  • Economy Shipping (5 to 8 business days): $4.99
  • Standard Shipping (3 to 4 business days): $9.99
  • Standard Shipping for orders $50 or more (3 to 4 business days): $9.99

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking details. Please allow up to 48 hours for tracking information to update.


Shipping Address

Please ensure your shipping address is accurate at checkout.

HoopDee is not responsible for:

  • Incorrect or incomplete shipping addresses

  • Lost packages due to incorrect addresses

  • Re-delivery or forwarding fees

If you need to update your address, please contact us immediately at info@gethoopdee.com. We cannot guarantee changes once an order has begun processing.


Lost, Delayed, or Damaged Shipments

If your order appears delayed, lost, or arrives damaged:

  1. Save all packaging

  2. Contact us at info@gethoopdee.com within 7 days of delivery

We will work with our 3PL and the carrier to investigate and determine next steps.


Refused or Returned Packages

If a package is refused by the recipient or returned due to an incorrect address or failure to collect, the customer is responsible for:

  • Original shipping fees

  • Any return shipping fees

  • Re-shipment costs (if applicable)

These fees will be deducted from any applicable refund.


Pre-Orders

Pre-order items will ship as indicated on the product page. If your order contains in-stock and pre-order items, the entire order may ship together unless otherwise stated.


Contact Us

If you have questions about your order or need support, please reach out:

info@gethoopdee.com

We’re happy to help!